Distribution of baby strollers
Each visitor with a little child can borrow a baby stroller if they did not bring one with them. This service is available during the working hours of the venue. To borrow a baby stroller, have your free ticket and passport ready.
The main restaurant for visitors is located on the third floor of Cluster A. Apart from this restaurant, there are small food courts, and vending machines with food and drinks.
Cash or non-cash payment is available. Note that all transactions are carried out in rubles.
Medical teams are always on duty at the venue. If necessary, each visitor has the right for medical assistance. Medical services will be delivered by mobile medical teams at medical stations.
Prayer rooms available during working hours of the venue are intended for four confessions (Islam, Orthodox Christianity, Catholicism, and Buddhism). They are located on the first and second floors of Cluster A (entrance A1 behind the escalator).
You can obtain up-to-date information on the venue, services, and competition areas at the information desks of the venue.
There you can also return found items or file a claim for tracking lost items.
Lost and Found
Inform the staff of the information desk or storage rooms about your loss in order to search for it in the “Lost and Found” system.
If the item is not found in the system, you should write a lost property report at the information desk or in the storage rooms.
If you have found lost items outside of the Competition venue, send an email to firstname.lastname@example.org.
If you have found lost items, please leave them at the information desk, in the storage rooms, or ask a volunteer for assistance, and specify the location where you have found it.
To feel free and comfortable, and be able to visit all the competition venues, you can leave large-sized items, umbrellas, big bags, and other possessions in the storage rooms.
Working hours of storage rooms:
- 23 August – from 08:00 to 19:00
- 24 August – from 08:00 to 19:00
- 25 August – from 08:00 to 19:00
- 26 August – from 08:00 to 19:00
Working hours are not fixed. Check for updates on the website.
Free Wi-Fi is available at the Kazan Expo International Exhibition Centre.
You can obtain access via SMS authentication during the first network connection.