Hotel receptionists deliver a wide range of guest services: welcome guests to the hotel, make reservations for them and attend to their other needs that are instrumental to their comfort during their stay at the hotel. Receptionists work for both large hotel chains and smaller, private facilities.
Hotel receptionists work mainly in the hotel’s front office. Hotel receptionists need to use a wide range of skills continuously. These may include knowledge of local and general tourism information, good verbal and written English, computer literacy, good manners and conduct and grooming, excellent communication and social skills, problem solving, competence with figures and cash handling, and the application of procedures for reservations, reception, guest services and check out. The role of hotel receptionists is key to every hotel establishment. It affects the hotel’s reputation and repeat business.
Globalization, social and demographic changes, and the evolution in transport are decisive factors in driving a rapid growth in the tourism industry and travel for business that play an important role in social and economic development throughout the world. Thus, much of the increase in demand for hotel receptionists will come from this expected increase in business and leisure travel.
Competitors and results
Hotel business appeared 2000 years ago in ancient Greece and ancient Rome. At that time, a hotel would consist of a big house with a hall, bedrooms, and horse barn.
The world’s oldest hotel Nishiyama Onsen Keiunkan (Japan) is more than 1300 years old. Fujiwara Mahito founded it in a remote valley of hot springs in 705. The hotel has been continuously operated by 52 generations of the same family.
Royal Clearance Hotel (Exeter, England) was the first property officially named a hotel. It was opened in 1768.
Hotel Arbez straddles the international border between France and Switzerland. Guests can sleep in France and brush their teeth in Switzerland.
Round-the-clock service and in-room telephones were first introduced in Waldorf Astoria (New York, USA) opened at the end of the 20th century.
The Four Seasons in London was the first hotel to provide small shampoo bottles, small soap bars, and toothpaste tubes in every guest rooms in the 1970s.